Archery Estates
Montana House South Croydon 60-apartment residential development — block management by Archery Estates RMC
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Case Study

Montana House, South Croydon

How Independent Professional Advice Saved Leaseholders Over £100,000

A 60-apartment RMC development where Archery Estates challenged an unnecessary full felt replacement proposal — advising Directors to commission an independent surveyor, whose diagnosis revealed the root causes lay in defective flashings and verges. Targeted repairs resolved the issues at a fraction of the originally proposed cost.

60 ApartmentsRMC£100,000+ SavedSection 20 ManagedIndependent Survey Commissioned

£100k+

Saved vs Full Replacement Proposals

~£230k

Spent on Flashings, Verges & Localised Felt

60

Apartments Protected

100%

Roof Issues Resolved

S.20

Statutory Consultation Managed

✓

Independent Survey First

The Challenge

What We Were Faced With

Ongoing Roof Leaks & Water Ingress — Residents had experienced persistent issues with roof leaks and water ingress prior to Archery Estates' appointment.
Full Felt Replacement Advised — The previous managing agent had advised that all of the flat roof felt required complete replacement — a substantial and potentially unnecessary financial commitment for leaseholders.
Concerns About Necessity — Directors and residents raised concerns about whether full felt replacement was genuinely necessary or whether an independent assessment might identify a more targeted and cost-effective solution.
Poor Communication & Transparency — Residents expressed dissatisfaction with the level of communication and sought clearer, more transparent advice.
Independent Freeholder Relationship — Montana House has an independent freeholder with their own managing agent — coordinating across two separate parties was essential.
Montana House South Croydon major roof works in progress — Section 20 consultation managed by Archery Estates

"Major works at Montana House — coordinated by Archery Estates end-to-end."

Our Approach

How We Protected Leaseholders

Independent Investigation

  • Archery Estates advised commissioning an independent surveyor
  • Drone survey and temporary access towers erected
  • Physical loft space inspections carried out
  • Diagnosis identified defective flashings and verges as root cause

Targeted Repairs

  • Defective flashings and verges repaired — the primary cause of leaks
  • Minimal new felt applied only to localised areas where genuinely required
  • Full felt replacement avoided
  • Issues resolved at root cause rather than through blanket renewal

Protecting Leaseholders' Funds

  • Over £100,000 in unnecessary costs avoided
  • Independent diagnosis before expenditure
  • Value-driven approach throughout
  • Funds directed where needed

Communication & Transparency

  • Improved resident communication
  • Clear explanation of findings
  • Options presented to Directors
  • Transparency throughout project

Section 20 & Project Management

  • Full Section 20 consultation managed
  • Working Party formed and attended
  • Full capital raised via ad hoc demands
  • Managed first survey to final account

Project Gallery

Project Photography

Montana House South Croydon residential development — block management by Archery Estates RMC
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Montana House, South Croydon — managed by Archery Estates

Montana House South Croydon major roof works in progress coordinated by Archery Estates block management
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Major roof works coordination at Montana House

Targeted flashing and verge repairs at Montana House South Croydon — avoiding full felt replacement saving leaseholders £100,000+
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Targeted flashing, verge and localised felt repairs — avoiding unnecessary full felt replacement

Completed flashing and verge remediation works at Montana House South Croydon — new lead flashings installed following independent surveyor diagnosis
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Completed flashing remediation — new lead flashings installed following independent surveyor diagnosis

The Results

What We Achieved

Independent Professional Investigation Commissioned
Full Felt Replacement Avoided — Localised Felt Only Where Needed
Defective Flashings & Verges Identified as Root Cause and Repaired
Roof Leaks Successfully Addressed
Over £100,000 in Potential Expenditure Avoided
Improved Communication with Residents
Greater Transparency in Decision Making
Better Protection of Leaseholder Funds
Full Section 20 Statutory Consultation Managed End-to-End
Working Party Formed and Attended Throughout
Strong Freeholder Working Relationship Established
LPE1 Enquiries and Management Packs Handled Smoothly
Project Managed from First Survey to Final Account

Why This Matters

"Many managing agents default to the contractor's recommendation without question.

Proper block management means challenging assumptions, commissioning independent advice and ensuring leaseholders' money is spent only where it genuinely needs to be.

Montana House demonstrates what independent, evidence-based management can save."

Client Testimonial

"Archery Estates provided clear, practical advice throughout a challenging period for the development. Their recommendation to obtain an independent survey ultimately saved leaseholders a significant amount of money whilst ensuring the roof issues were properly investigated and addressed. Communication improved considerably and the Directors felt supported throughout the process."

Yvette Hopley

Director, Montana House Residents' Management Company

South Croydon

Get in Touch

Facing Similar Challenges?

Whether you are dealing with major works, roof issues, Section 20 consultation or leaseholder disputes, Archery Estates can help. Call us today for a free, no-obligation conversation.

Book a Free Consultation Call 020 3488 2093
020 3488 2093 info@archeryestates.co.uk www.archeryestates.co.uk

Disclaimer: The information contained within this case study is provided for general information purposes only. Individual circumstances will vary and professional advice should always be sought in relation to specific legal, financial, insurance or property management matters.